Manage all aspects of client account ito timetables, sla’s , ensure all information is accurate and value added for academic analysis. Accountable for integrity of academic information.
Responsible for correct and complete data for reporting and data base.
Ensure all academic processes are integrated into data for audit and analysis
Coordinate activities between departments for overall success.
Identify and assess customer needs to achieve satisfaction
Prepare reports for analysing customer academic information
Keep records of all interactions with customer, processing accounts and file.
Advise customers on future product requirements and communicate to the various departments
Resolve all queries accurately and timeously
Responsible for implementing academic process for any new project.
Identify opportunities which can add value
Provide excellent customer service to internal and external customers.
B Com Degree
Advanced Excel skills
A good understanding of process and procedure, accounting processes and the impact on academic reporting.
Ability to manipulate large volumes of financial data accurately
Big picture thinker