Manage all aspects of client account ito timetables, sla’s , ensure all information is accurate and value added for academic analysis. Accountable for integrity of academic information.

Responsible for correct and complete data for reporting and data base.

Ensure all academic processes are integrated into data for audit and analysis

Coordinate activities between departments for overall success.

Identify and assess customer needs to achieve satisfaction

Prepare reports for analysing customer academic information

Keep records of all interactions with customer, processing accounts and file.

Advise customers on future product requirements and communicate to the various departments

Resolve all queries accurately and timeously

Responsible for implementing academic process for any new project.

Identify opportunities which can add value

Provide excellent customer service to internal and external customers.

B Com Degree

Advanced Excel skills

Analytical

A good understanding of process and procedure, accounting processes and the impact on academic reporting.

Ability to manipulate large volumes of financial data accurately

Big picture thinker